Customer Support

At Seacoast, service and support for our Clients is job #1.  Our customer service model is based on direct Client contact.


All Client support is handled by a dedicated programmer and analyst

We do not utilize a large impersonal call center, where your issues and questions must be queued.  We do not require the use of an on-line ticket requesting system, with a queue that you must ceaselessly monitor for status. Your dedicated Seacoast support representative can be reached directly, via phone or email, and is ready to assist you!

Experience that counts!

Put our extensive experience and knowledge to work for you!

At Seacoast, we understand that the Laboratory business presents our users with unique challenges.  For this reason, all support staff, both Lab and AR, have direct experience in the Lab industry.  Our collective years of support is quite impressive, with an employee average of 20 years of experience in the healthcare/laboratory/revenue cycle environment. 


Training that fits your schedule!

Flexible training options are part of what we offer at Seacoast.  We provide both on-site training at your facility, as well as web-based training sessions.  All sessions are tailored to your specific training goals.  Whatever the training need, Seacoast has you covered with our comprehensive and flexible options.


Stay in Touch – Product News and Updates

Our products are always growing!  We actively develop new and exciting adjunct products that work seamlessly with our core SurroundLab Plus and AR systems.  In addition to new development, we also offer our clients periodic updates to their core systems.  Product news is available on our website, and also in our company newsletter.

Interested in learning more? 

Please call or email us today!

Phone: 1-603-431-4114, Extension 6220

Demo Request

Contact us today!